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Introducing Our
Advisory Board
The mission of Global Protocol® is to provide each client with the foundation and framework for achieving success by teaching behavior modification, personal presentation and business protocol. In order to accomplish this we have selected a unique group of experts as our Advisory Board. It is important to us that these individuals represent differences in gender, age, cultures, and industries that range from service to manufacturing to education. (Some of our Advisory Board members represent two or more of these categories.)
We meet individually throughout the year and as a board once every quarter to review current content, establish new standards for emerging issues, and develop new strategies to assist in handling workplace issues. Following is a brief description and contact information for each of our Advisory Board members and an introduction to President and Founder Gloria Petersen's personal mentor, Letitia Baldrige.
Welcome: New Board Members
As Assistant Director of Career Advising and Curriculum at Arizona State University (ASU), Karen Lamb enjoys working with students to help them discover and build connections between their academic work and their career path. Karen is also President Elect for the Arizona Career Development Association (ACDA) and an active member of University Career Women (UCW). Before coming to ASU, Karen served as Director of Career Services at Elgin Community College (ECC), Elgin, Illinois, and served two terms as President of the ECC Chapter of the American Association for Women in Community Colleges (AAWCC). She also worked for Women Employed as the head writer of a career development curriculum, Strategies for Success.
Karen enjoys designing hand-crafted greeting cards and promotes the practice of sending hand-written thank-you notes as an important part of business etiquette and courtesy!
Kaye holds a B.A. in Speech Communication from Valparaiso University (IN), an M.A. in Communication Education and Training from the University of Maryland, and an M.S. in Industrial Relations from Loyola University of Chicago. She is certified as a Global Protocol Career Development Facilitator and is an active member of both the National Association of Colleges and Employers (NACE) and the National Career Development Association (NCDA).
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Joined: 2008
Paula West serves concurrently as the Chief of Protocol for the City of Phoenix and as the Executive Director of the Phoenix Sister Cities Commission (PSCC). As Chief of Protocol for Phoenix, Paula and her staff serve as liaison for international visitors and activities related to the mayor, city council, and city departments. As Executive Director for the Phoenix Sister Cities Commission, Paula heads the office that supports the efforts of the city departments for Phoenix and its surrounding municipalities.
Paula also serves on the 23-member Board of Directors for Sister Cities International (SCI) and was recently elected to the Executive Committee. She formerly served as the SCI state coordinator for Arizona and as the president of the newly established Arizona Sister Cities State Chapter. Other affiliations include Arizona Women in International Trade, and Protocol and Diplomacy International.
Paula West is a graduate of the University of Phoenix with a Bachelor of Arts degree in business management. She is a 35-year resident of Phoenix and has two children and five (soon to be six) grandchildren. Her son and family reside in Gilbert, Arizona, and her daughter and family reside in Cairo, Egypt |
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Joined: 2008
Brian Roach is currently an Account Manager for Certification Partners, a company that delivers industry-leading IT certifications and training courses through high schools, online universities, training companies, industry associations, and companies. Mr. Roach’s professional experience includes Business Development Executive for the Greater Phoenix Chamber of Commerce, inside and outside B2B sales, primarily in the IT industry, as well as training sales representatives on how to maximize their customer interactions.
Roach Roach is a graduate of the W.P. Carey School of Business at Arizona State University with a Marketing (major) / Psychology (minor) degree. |
Board Members
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 Ms. Cheryl
Valdez Barsanti
Account Manager – Corporate Sales
Chairman’s Club
(BAI) Bank Administration Institute
cbarsanti@bai.org
www.BAI.org
Joined: 1997
Cheryl Valdez Barsanti is Account Manager – Chairman’s Club with the Bank Administration Institute (BAI). She is devoted exclusively to improving the performance of financial services companies through strategic research and information, education, and training. Formerly Vice President at Harris Bank – Wilmette and has served BAI as director of human resources and public relations officer.
Cheryl Barsanti is a graduate of the management program from Mundelein College, Chicago. Currently serves as Vice-Chair for the Board of Directors for OAI, Inc., (Innovative Workforce Development) Chicago, and formerly a Board member of HACE, the Hispanic Alliance for Career Enhancement, Chicago. |
Ms. Tina LaCroix Hauri
Joined: 2001
Tina Hauri is the Director of Information Security for Discover Financial Services. Ms. Hauri has over twenty years experience in technology deployment, management, and consulting at every level.
Tina Hauri holds a Bachelor of Science degree in organizational behavior from Northwestern University. She served as Chapter President of the ISSA (Information Systems Security Association) Chicago Chapter from 2003-2005. She also Chairs the Board for the Wright College Computer Security & Forensic Investigation Program in Chicago. Ms. Hauri also serves on the Board of Directors of OAI, Inc.
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Evelyn Howell is Vice President, Global Business Practices and Compliance for the Sara Lee Corporation. She is primarily responsible for the ethics and compliance program oversight and administration for Sara Lee’s worldwide operations covering approximately 44,000 employees in nearly 40 countries. She has extensive and progressively responsible experience in external (Andersen) and internal (United Technologies, Mallinckrodt) auditing. Evelyn Howell is a Certified Public Accountant and has a Master of Business Administration degree from the Wharton School of the University of Pennsylvania and a Bachelor of Science degree (accounting, magna cum laude) from the University of Santo Tomas (Philippines). She serves on the boards for DePaul University’s Institute for Business and Professional Ethics and ASCEND – The National Asian American Society of Accountants, Inc. |
Mr. Horst M. Kniesel
Former First Vice President
JP Morgan Chase N.A.
Chicago,
Illinois
HMKniesel@aol.comJoined: 2002
Horst Kniesel was First Vice President at JPMorgan Chase Bank formerly First Chicago, where he was employed for 45 years. He was Director of Bank’s highly successful Non-Earning Assets Reduction Program, NEAT, which reported to the Corporation’s Chairman & CEO, CFO, Treasurer, Corporate Controller, and other senior executive management members. As an internal cash management consultant, he generated millions of dollars in savings and new revenue for the Corporation.
Mr. Kniesel held various positions of responsibility, including head of International Audit, head of Executive and Professional Banking, head of Retail Lending Services, and was the General Auditor’s Representative in London and Central Europe. In these positions, he travelled internationally for 15 years. He speaks and writes fluent German.
Mr. Kniesel was involved in a number of the Bank’s training programs, sat on the Steering Committee and frequently spoke at the New York Float and Payment Systems Roundtable for Bankers. He has also been a frequent speaker and planning committee member at banking industry conferences. On Jan. 26, 2008, he was honored as “Person of the Year” by his Community’s Chamber of Commerce, and on Jan. 30, 2008, he received the Distinguished Service Award, by his District’s Boy Scouts of America. Horst Kniesel received his undergraduate degree in financial management and attended the graduate program at Roosevelt University of Chicago. He is a recognized business leader in the Who’s Who Global Directory.
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Inactive Board Members
We are very grateful for the insights and time that the following were able to give our board during their participation:
Thank you for your past service and advice:
Christina Besozzi, Analyst, JP Morgan Chase (2006)
Zachary S. Kimble, Sales Director, Marriott (2003)
Dr. Leo Loughead, President, McCormack College (2003)
Wally Dayal, President, Dayal and Associates (2002)
Phyllis O’Neal, Resource Center Director, AT&T (1996)
Alvin Becker, CEO, United Bank of Illinois (1990)
Lou Cater, Owner and COO, Employment Resources (1989)
Dr. Robert Henry, retired CEO, Swedish American Hospital (1990)
Carl Calderia, CEO, Rapid Granulator (1990)
Introducing My Mentor |
Letitia
Baldrige
Author on Social Behavior
Everyone should have a mentor in their field. I have selected Letitia Baldrige who continues to inspire me and gives me validation. I do not share her amazing history; however, I do share her passion to spread the art of good behavior from the home to the board room. Just reading her autobiography, A Lady First, will change your outlook on life. Her most current book, Letitia Baldrige’s New Manners for New Times, is a must read for every etiquette professional.
Letitia Baldrige, a graduate of Vassar, says she has been in the “business of manners and protocol” all her life. After graduate work at the University of Geneva, Switzerland, she served eight years as the ambassador's assistant at the American embassies of Paris and Rome. She was the first woman executive of Tiffany & Co., the New York jeweler, before serving as White House social secretary and chief of staff for Jacqueline Kennedy. In 1964, she opened her own marketing and public relations company, “Letitia Baldrige Enterprises.” Today the company offers consulting services and executive coaching. Ms. Baldrige was the first woman on several corporate boards. She is a professional lecturer and has published twenty-one books.
Gloria, You are the best organized person I know in this world! I think you know how much I admire what you are doing. I am a fan!
– Letitia Baldrige
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